Help Scout

The Help Scout addon needs to be installed and activated to see the features mentioned in this this documentation.

Connecting Ninja Forms to Helpscout

Login to you Help Scout account, then navigate to Your Profile > Authentication and copy the API key.

Copy the API key from HelpScout

In your WordPress dashboard, go to Ninja Forms > Settings > HelpScout and paste your API key from Help Scout.

Add the HelpScout API key to Ninja Forms

Mapping Your Form Fields to Help Scout

Go to the Emails & Actions tab of your preferred form and click on the plus button in the bottom right corner. From the slide-out window that opens, select and add the Help Scout action.

Add the HelpScout Action

Click to open the action itself, then select the desired Help Scout List from the dropdown menu.

Select the HelpScout list

Under List Field Mapping, use the Merge Tag icons pictured below to select the Ninja Forms field you want to map to the Help Scout field listed in this section.

Add merge tags to the action

Troubleshooting

If you have any issues connecting Ninja Forms, enable Debug Mode under the Advanced options of the Help Scout action. Debug Mode will return error log data that can be copied and pasted into your support ticket.

HelpScout Debugging

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