Out team is out of the office today, November 11th, in honor of Veterans day. Support responses will be delayed. Are you a paid user? Be sure to log in to your account to receive premium support response times. Response times for non-logged in users can be up to 24 business hours (three business days). Paid users are guaranteed priority support (as little as 4 business hours). For more benefits of premium licensing, see our Features page. If you are a human and are seeing this field, please leave it blank. Reason for contacting us? My form or extension is not working as expected.I have a sales question about Ninja Forms or an extension.I hate your product and I want my money back.I have an idea for new features in Ninja Forms or extensions.My forms work perfectly, but I have a question about something else. What is your request regarding? Select One I'm not receiving emails I've set up. Nothing happens I submit my form. My PayPal form is not submitting properly to PayPal. I am having trouble with calculations or conditions. I need help with some custom code. My issue isn't listed here. If when you submit your form, no submission is recorded and no email messages or other actions are triggered, the most likely cause is a caching plugin installed on your site. Common caching plugins are listed below: WP Super Cache W3 Total Cache WordFence WP Rocket While caching plugins work great for speeding up your site, they are poor at working with user input that needs to be processed (like forms). With a caching plugin enabled, your form will render properly on the page but the code needed to process the form is not present, meaning nothing will happen when the form is submit. To avoid this behavior, any page containing a form should be excluded from your caching plugin. Ultimately the sending of emails from your WordPress site, even from Ninja Forms, is controlled by your host. However, we have put together a document to assist in the proper setup of your Ninja Forms to helpfully avoid issues with your host. We want to assist you in any way we can but please keep in mind that support is limited to issues directly related to how the product works and the code in the products we provide. Please check out our Developer API documentation for information on developing for Ninja Forms. If you require custom development work, please contact one of our third party developers here. Review and/or assistance with custom code will not be provided by Ninja Forms support at this time, even if you have received assistance in the past. Calculations can be challenging. To get you started please check out our documentation on basic calculations for assistance. Our support is limited for calculations and conditions to any reproducible issues/bugs in the code. We unfortunately are not able to provide support for very complex condition or calculation configurations unless you have identified a bug and can provide simple, repeatable reproduction steps. PayPal Express can be complex to set up in Ninja Forms. Before submitting your ticket, please check your form against the documentation listed here. Additionally, before contacting us for troubleshooting please ensure that your form is running in test mode and that you have the proper PayPal test API credentials in place on your site. Providing temporary admin credentials for us to examine your form will also assist in resolving your issue promptly. These requests are looked at weekly for possible inclusion to our public roadmap. This option would not be suitable for a support request as these are not monitored daily. I've done everything you suggested in the documentation but I'm still having issues. Subject Message Please provide steps for us to reproduce your issue (be as detailed as possible): Please provide a link to the live page (not the preview page) with the affected form: System Status Please include a copy of your system status located under Forms > System Status. First Name Last Name Email Confirm Email If you are a human and are seeing this field, please leave it blank. By submitting this request you are giving us permission to email you. Your email will not be distributed or sold.