Sending an Email

An email action can be used to send an email to ANYONE after your form is submitted by a user.  Simply use a different “To” email address to send to an admin, a user, or anyone else who needs a copy of the form submission.  You can add as many email actions as you like to your form.

If you have any issues with your form sending emails, please check this troubleshooting guide.

Create your Email Action

Click “Emails and Actions” to open your actions settings.

Click the blue “Add” button to create a new action.

Click “Email” to make your new action send an email.


Configure your Email Action

ACTION NAME

The name that will appears in your actions list

TO

The email address this action will send to.  You can type an email address manually, or use the “merge tag” icon to add a field from the form (such as the users email) to send the message to. Additional email addresses can be added with a comma separator.

Using your own email address (common for ‘admin’ emails)

Simply type the email address you want to receive the message from this email action.

Using an email address from the form (common for ‘user’ emails)

Simply click the “merge tags” icon in the field, and then choose the field in your form that will contain the users email address.

The merge tag you choose will “merge” whatever data the user submits in that field into your email action when the form is submitted.

EMAIL MESSAGE

Create the body of your email. If you do not place content here, a blank email message will arrive to the recipient.

Adding all field data to the email message

You can use the “All Fields” merge tag to add ALL of the form data to the message.

Adding single fields of data to the email message

HTML formatting in the Email

Click the “carrots” icon to change the rich text editor into an HTML editor.


ADVANCED EMAIL SETTINGS

Use these settings only if you are 100% confident in how email works at a server level (ie you know what SMTP, DNS, SFP mean and how to configure them).  Changing these settings greatly increases the chances of your emails not sending properly.  More information on email troubleshooting can be found here.

Show me the advanced settings