Troubleshooting Email Problems

The first step to sending emails with Ninja Forms is to create and configure at least one email action for your form.

If you are having trouble sending emails with Ninja Forms, please check the troubleshooting steps below.  We have the most flexible email system currently available in a WordPress form plugin.  Unfortunately, these advanced options can lead to problems if improperly configured.

Should you continue to have issues after following all of these steps, you will need to contact your host or switch to a different email provider (like MailGun or through another SMTP plugin).  Our support team is not be able to assist with troubleshooting beyond the steps outlined below.

Emails not sending
Emails are sending blank
Emails are going to my spam folder
Emails are sending with jumbled characters/HTML
Emails are sending from an address other than what I set in the form settings