SMS is a powerful way to send notifications to yourself or to your customers.
Unlike other types of notifications, 90% of SMS are read within the first three minutes of delivery and have an open rate approaching 100%.
Convert more leads
A 2011 study published in the Harvard Business Review reports that the average response time to inbound leads is 42 hours, which is incredibly slow. At the same time, research from InsideSales.com shows that 35–50% of sales go to the vendor that responds first.
Twilio SMS can help you boost your lead response time. Simply send yourself an SMS alert you get a new lead. This lets you follow up faster, thus converting more leads.
Improve customer support
Do you use Ninja Forms for your customer support forms? Here are two ways this plugin can help you improve your support:
- Send a SMS alert to your support team whenever you get a new ticket. This will boost your response time and improve customer happiness.
- Send a “support ticket received” confirmation SMS to your customers. This puts your customers at ease and lets them know that you’re working on fixing their problem.
Do you use Ninja Forms to process payments (eg. using the Stripe or PayPal integration)? Here’s some ways
- Wanna get notified of new sales? Want to follow up with new customers as soon as possilbe? Send yourself a SMS whenever you make a sale.
- Collected your customers’ phone number? Send them a SMS confirming that their purchase was successful and provide more information regarding shipping & delivery.
Above examples are just the tip of the iceberg. There’s much more you can do with this plugin. You can create any kind of alert you’d like.
- Send a SMS using Twilio upon form submission.
- No SMS character limit – ultra long SMS will be broken into multiple messages.
- Easy to use. No programming skills required.
- Use form fields in your SMS.
How much does Twilio Cost?
SMS prices vary by country (full list here). Examples: USA & Candada: $0.0075 per message; UK: $0.04 per message; Germany: $0.085 per message
Using this plugin you can covert more leads, improve customer happiness and set up any kind of SMS alert you’d like. Best of all – setup is a breeze. Here’s how:
- Purchase & install this extension along with Ninja Forms.
- Sign up for Twilio.
- Configure Ninja Forms – Twilio (see “Documentation” link in sidebar).