{ "settings": { "objectType": "Form Setting", "editActive": true, "title": "Service Request Form", "form_title": "Service Request Form", "default_label_pos": "above", "show_title": 1, "clear_complete": 1, "hide_complete": 1, "logged_in": false, "wrapper_class": "", "element_class": "", "form_title_heading_level": "3", "key": "", "add_submit": 0, "currency": "", "unique_field_error": "A form with this value has already been submitted.", "not_logged_in_msg": "", "sub_limit_msg": "The form has reached its submission limit.", "calculations": [], "conditions": [ { "collapsed": true, "process": 1, "connector": "all", "when": [ { "connector": "AND", "key": "service_category_1741478400005", "comparator": "equal", "value": "IT Support", "type": "field", "modelType": "when" } ], "then": [ { "key": "asset_equipment_number_1741478400006", "trigger": "show_field", "value": "", "type": "field", "modelType": "then" } ], "else": [ { "key": "asset_equipment_number_1741478400006", "trigger": "hide_field", "value": "", "type": "field", "modelType": "else" } ] }, { "collapsed": true, "process": 1, "connector": "all", "when": [ { "connector": "AND", "key": "service_category_1741478400005", "comparator": "equal", "value": "Maintenance / Repair", "type": "field", "modelType": "when" } ], "then": [ { "key": "room_unit_location_number_1741478400007", "trigger": "show_field", "value": "", "type": "field", "modelType": "then" } ], "else": [ { "key": "room_unit_location_number_1741478400007", "trigger": "hide_field", "value": "", "type": "field", "modelType": "else" } ] } ], "formContentData": [ "full_name_1741478400001", "email_address_1741478400002", "phone_number_1741478400003", "department_or_location_1741478400004", "service_category_1741478400005", "asset_equipment_number_1741478400006", "room_unit_location_number_1741478400007", "priority_level_1741478400008", "request_title_1741478400009", "request_description_1741478400010", "preferred_contact_method_1741478400011", "hcaptcha_1741478400012", "submit_1741478400013" ], "objectDomain": "calculations", "drawerDisabled": false, "allow_public_link": 0, "embed_form": "" }, "fields": [ { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 1, "idAttribute": "id", "type": "textbox", "label": "Full Name", "key": "full_name_1741478400001", "label_pos": "default", "required": true, "default": "", "placeholder": "", "input_limit": "", "input_limit_type": "characters", "input_limit_msg": "Character(s) left", "manual_key": false, "admin_label": "", "help_text": "", "mask": "", "custom_mask": "", "custom_name_attribute": "name", "personally_identifiable": 1, "value": "", "container_class": "", "element_class": "", "drawerDisabled": false, "field_label": "Full Name", "field_key": "full_name_1741478400001" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 2, "idAttribute": "id", "type": "email", "label": "Email Address", "key": "email_address_1741478400002", "label_pos": "default", "required": true, "default": "", "placeholder": "", "custom_name_attribute": "email", "personally_identifiable": 1, "value": "", "container_class": "", "element_class": "", "admin_label": "", "help_text": "", "drawerDisabled": false, "field_label": "Email Address", "field_key": "email_address_1741478400002" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 3, "idAttribute": "id", "type": "phone", "label": "Phone Number", "key": "phone_number_1741478400003", "label_pos": "default", "required": false, "default": "", "placeholder": "", "mask": "", "custom_name_attribute": "phone", "personally_identifiable": 1, "container_class": "", "element_class": "", "admin_label": "", "drawerDisabled": false, "field_label": "Phone Number", "field_key": "phone_number_1741478400003" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 4, "idAttribute": "id", "type": "textbox", "label": "Department or Location", "key": "department_or_location_1741478400004", "label_pos": "default", "required": false, "default": "", "placeholder": "", "desc_text": "e.g., Building A, IT Department, Floor 3", "input_limit": "", "input_limit_type": "characters", "input_limit_msg": "Character(s) left", "manual_key": false, "admin_label": "", "help_text": "", "mask": "", "custom_mask": "", "custom_name_attribute": "", "personally_identifiable": "", "value": "", "container_class": "", "element_class": "", "drawerDisabled": false, "field_label": "Department or Location", "field_key": "department_or_location_1741478400004" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 5, "idAttribute": "id", "type": "listselect", "label": "Service Category", "key": "service_category_1741478400005", "label_pos": "default", "required": true, "default": "", "options": [ { "label": "IT Support", "value": "IT Support", "calc": "", "selected": 0, "order": 0 }, { "label": "Maintenance / Repair", "value": "Maintenance / Repair", "calc": "", "selected": 0, "order": 1 }, { "label": "Facilities Management", "value": "Facilities Management", "calc": "", "selected": 0, "order": 2 }, { "label": "Billing or Account Inquiry", "value": "Billing or Account Inquiry", "calc": "", "selected": 0, "order": 3 }, { "label": "General Request", "value": "General Request", "calc": "", "selected": 0, "order": 4 }, { "label": "Other", "value": "Other", "calc": "", "selected": 0, "order": 5 } ], "container_class": "", "element_class": "", "admin_label": "", "drawerDisabled": false, "field_label": "Service Category", "field_key": "service_category_1741478400005" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 6, "idAttribute": "id", "type": "textbox", "label": "Asset or Equipment Number", "key": "asset_equipment_number_1741478400006", "label_pos": "default", "required": false, "default": "", "placeholder": "", "input_limit": "", "input_limit_type": "characters", "input_limit_msg": "Character(s) left", "manual_key": false, "admin_label": "", "help_text": "", "mask": "", "custom_mask": "", "custom_name_attribute": "", "personally_identifiable": "", "value": "", "container_class": "", "element_class": "", "drawerDisabled": false, "field_label": "Asset or Equipment Number", "field_key": "asset_equipment_number_1741478400006" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 7, "idAttribute": "id", "type": "textbox", "label": "Room, Unit, or Location Number", "key": "room_unit_location_number_1741478400007", "label_pos": "default", "required": false, "default": "", "placeholder": "", "input_limit": "", "input_limit_type": "characters", "input_limit_msg": "Character(s) left", "manual_key": false, "admin_label": "", "help_text": "", "mask": "", "custom_mask": "", "custom_name_attribute": "", "personally_identifiable": "", "value": "", "container_class": "", "element_class": "", "drawerDisabled": false, "field_label": "Room, Unit, or Location Number", "field_key": "room_unit_location_number_1741478400007" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 8, "idAttribute": "id", "type": "listradio", "label": "Priority Level", "key": "priority_level_1741478400008", "label_pos": "default", "required": true, "options": [ { "errors": [], "max_options": 0, "label": "Low - Not time-sensitive", "value": "Low - Not time-sensitive", "calc": "", "selected": 0, "order": 0, "manual_value": true }, { "errors": [], "max_options": 0, "label": "Medium - Needs attention within a few days", "value": "Medium - Needs attention within a few days", "calc": "", "selected": 0, "order": 1, "manual_value": true }, { "errors": [], "max_options": 0, "label": "High - Needs attention today", "value": "High - Needs attention today", "calc": "", "selected": 0, "order": 2, "manual_value": true }, { "errors": [], "max_options": 0, "label": "Urgent - Critical, immediate response needed", "value": "Urgent - Critical, immediate response needed", "calc": "", "selected": 0, "order": 3, "manual_value": true } ], "container_class": "", "element_class": "", "admin_label": "", "drawerDisabled": false, "field_label": "Priority Level", "field_key": "priority_level_1741478400008" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 9, "idAttribute": "id", "type": "textbox", "label": "Request Title", "key": "request_title_1741478400009", "label_pos": "default", "required": true, "default": "", "placeholder": "", "desc_text": "A brief one-line summary of your request.", "input_limit": "", "input_limit_type": "characters", "input_limit_msg": "Character(s) left", "manual_key": false, "admin_label": "", "help_text": "", "mask": "", "custom_mask": "", "custom_name_attribute": "", "personally_identifiable": "", "value": "", "container_class": "", "element_class": "", "drawerDisabled": false, "field_label": "Request Title", "field_key": "request_title_1741478400009" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 10, "idAttribute": "id", "type": "textarea", "label": "Request Description", "key": "request_description_1741478400010", "label_pos": "default", "required": true, "default": "", "placeholder": "", "desc_text": "Please describe your request in detail. Include any relevant background, error messages, or reference numbers if applicable.", "input_limit": "", "input_limit_type": "characters", "input_limit_msg": "Character(s) left", "textarea_rte": "", "disable_rte_mobile": "", "textarea_media": "", "value": "", "container_class": "", "element_class": "", "admin_label": "", "drawerDisabled": false, "field_label": "Request Description", "field_key": "request_description_1741478400010" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 11, "idAttribute": "id", "type": "listradio", "label": "Preferred Contact Method", "key": "preferred_contact_method_1741478400011", "label_pos": "default", "required": false, "options": [ { "errors": [], "max_options": 0, "label": "Email", "value": "Email", "calc": "", "selected": 0, "order": 0, "manual_value": true }, { "errors": [], "max_options": 0, "label": "Phone", "value": "Phone", "calc": "", "selected": 0, "order": 1, "manual_value": true } ], "container_class": "", "element_class": "", "admin_label": "", "drawerDisabled": false, "field_label": "Preferred Contact Method", "field_key": "preferred_contact_method_1741478400011" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 12, "idAttribute": "id", "type": "hcaptcha", "label": "Spam Check", "key": "hcaptcha_1741478400012", "label_pos": "hidden", "required": false, "container_class": "", "element_class": "", "admin_label": "", "drawerDisabled": false, "field_label": "Spam Check", "field_key": "hcaptcha_1741478400012" }, { "objectType": "Field", "objectDomain": "fields", "editActive": false, "order": 13, "idAttribute": "id", "type": "submit", "label": "Submit Request", "processing_label": "Processing", "key": "submit_1741478400013", "container_class": "", "element_class": "", "admin_label": "", "drawerDisabled": false, "field_label": "Submit Request", "field_key": "submit_1741478400013" } ], "actions": [ { "title": null, "key": null, "type": "successmessage", "active": "1", "created_at": "2026-03-08 00:00:00", "label": "Success Message", "objectType": "Action", "objectDomain": "actions", "editActive": "", "message": "Thank you, {field:full_name_1741478400001} ! Your service request has been submitted successfully. You will receive a confirmation email at {field:email_address_1741478400002} with a summary of your request. Our team will review it and follow up with you soon.", "order": "1", "to": "{wp:admin_email}", "reply_to": "", "email_subject": "Ninja Forms Submission", "email_message": "{fields_table}", "email_message_plain": "", "from_name": "", "from_address": "", "email_format": "html", "cc": "", "bcc": "", "success_msg": "Thank you, {field:full_name_1741478400001} ! Your service request has been submitted successfully. You will receive a confirmation email at {field:email_address_1741478400002} with a summary of your request. Our team will review it and follow up with you soon." }, { "title": null, "key": null, "type": "email", "active": "1", "created_at": "2026-03-08 00:00:00", "label": "Admin Email", "objectType": "Action", "objectDomain": "actions", "editActive": "", "order": "2", "to": "{wp:admin_email}", "reply_to": "{field:email_address_1741478400002}", "email_subject": "New Service Request: {field:request_title_1741478400009}", "email_message": "

A new service request has been submitted.

\n", "email_message_plain": "", "from_name": "", "from_address": "", "email_format": "html", "cc": "", "bcc": "" }, { "title": null, "key": null, "type": "save", "active": "1", "created_at": "2026-03-08 00:00:00", "label": "Record Submission", "objectType": "Action", "objectDomain": "actions", "editActive": "", "order": "3", "to": "{wp:admin_email}", "reply_to": "", "email_subject": "Ninja Forms Submission", "email_message": "{fields_table}", "email_message_plain": "", "from_name": "", "from_address": "", "email_format": "html", "cc": "", "bcc": "", "success_msg": "Your form has been successfully submitted.", "redirect_url": "", "submitter_email": "", "fields-save-toggle": "save_all", "exception_fields": [], "set_subs_to_expire": "0", "subs_expire_time": "90" }, { "title": null, "key": null, "type": "email", "active": "1", "created_at": "2026-03-08 00:00:00", "label": "Email Confirmation", "objectType": "Action", "objectDomain": "actions", "editActive": "", "order": "4", "to": "{field:email_address_1741478400002}", "reply_to": "", "email_subject": "We received your service request - {field:request_title_1741478400009}", "email_message": "

Hi {field:full_name_1741478400001} ,

\n

Thank you for submitting your service request. We have received your request and will be in touch shortly.

\n

Here is a summary of what you submitted:

\n\n

If you need to follow up, reply to this email or contact us directly.

", "email_message_plain": "", "from_name": "", "from_address": "", "email_format": "html", "cc": "", "bcc": "" } ] }