A Perfect Storm & Offline Ninjas

In the early hours of this morning, Hover, our domain name manager, hiccuped. DNS network issues there caused the lights to go out on some 700,000 websites around the world. As you may have noticed if you tried to log into your ninjaforms.com account somewhere between midnight and 11:30am EST, we were among them.

This picture has nothing to do with the DNS outage, but it looks appropriately disastrous for the occasion.

Around 11:30 EST, Hover had their DNS issues resolved and back to business as usual… but ninjaforms.com was still offline. Without diving into all the nitty gritty detail, we were also having hardware issues on our servers that were masked by the DNS failure. Fortunately our host, Pagely, is amazing and had us sorted out in about 30 minutes. We are now back online and normalized.

All that to say, a perfect storm of issues took us down earlier today, and we know that caused a major headache for many of you. Both our sites and our support channel were affected. Please accept our apologies, and if there’s anything we can do that we missed you on earlier, let us know. Thank you for your patience!